Your Position: Home > Spare Parts & Service
Parts And Service
Our alter sales team provides our customers with the support, training spare parts and service they need to improve their production processes and reduce maintenance and downtime in order to keep their projects running efficiently and achieve maximum economic benefits.
EXCT offers 24/7 service and support so you can respond quickly to any inquiry.
Project Research
Project Design
Installation And Commissioning
Customer Training
Maintenance Plan
Spare Parts Services
Plant Upgrades & Consultations
After-sales team
Project Research
The design phase of a new project lays the foundation for your business performance. A well-founded conceptual design is critical to the performance of any new facility because it affects not only the quality of the final product, but also your production costs, ability to deliver on time, and the safety of operations.
We can evaluate investment plans according to customer projects, conduct in-depth market research, grasp customer market dynamics, evaluate projects for customers, assist customers in making decisions, and provide project feasibility reports.

A preliminary study determines the purpose, location and budgeted cost of the project. Subsequent research to determine the type of equipment, media requirements, layout, process flow and services required within the plant to meet throughput, quality, safety and regulatory requirements; Provides operational concepts, layouts, and cost estimates. The layout of the production facility will be customized according to the production equipment and operational requirements to facilitate smooth production and maintenance.
A
Project Feasibility Study
B
Evaluation of investment options
C
Site master plan
Project design
We have an experienced team of engineers to perfect your project. With more than 30 years of project design experience in open-pit coal mine crushing and screening, we can customize equipment and solutions for each project requirement. At the same time, EXCT has extensive overseas engineering design experience and can provide targeted engineering design solutions according to the differences in the standard systems implemented in the countries of owner ownership.

After in-depth understanding of the customer's requirements for production capacity, the detailed composition of raw materials, the granularity of finished products and the investment cost budget, our design team will conduct a comprehensive analysis, customize the most economical production process, design scientific and reasonable solutions for customers, provide efficient, easy to install and less maintenance equipment, and reduce the operating costs of customers.
A. Provide comprehensive and compliant design
B. Scientific design solutions based on reliable experience
C. Flexible customized solutions and on-site planning
Installation and commissioning
We can negotiate customized installation and commissioning support solutions with customers, and after-sales engineers can be on site to guide installation and equipment commissioning.
On-Site Technical Services
On-Site Technical Services
On-Site Technical Services
On-Site Technical Services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Installation and commissioning services
Equipment and complete project commissioning
Equipment and complete project commissioning
Post-project tracking service
Post-project tracking service
When the end user has the equipment installation conditions, we will arrange professional technical personnel to the user site to guide the installation and commissioning of the product, explain the technical data and essentials of the product installation and commissioning in detail, provide comprehensive technical services and the necessary correct demonstration, to help solve the technical problems in the installation and commissioning, and to confirm the installation quality.
We provide installation, installation supervision, installation verification, start-up and commissioning for all products, from single equipment to complete sets of projects.
A.On-site technical services
B.Installation and commissioning services
C.Equipment and complete project commissioning
D.Post-project tracking service
Our Technical Service?
Customer Training
Our skilled customer service engineers can tailor training plans based on the needs of your staff and facilities, including maintenance, inspections, operating procedures and spare parts ordering. Continuous training can provide employees with the right skills and knowledge to increase efficiency and productivity.
EXCT will arrange professional engineers to train skilled workers at the user site. The user on-site operators can correctly understand the working principle of the product and correctly grasp the operation, inspection, maintenance, repair and other skills of the product, so that the on-site operators has the daily operation and maintenance ability.
Maintenance plan
Maintenance and technical support are an important part of the life cycle of mining equipment. We are happy to interact with users and use our experience to help users solve various problems they may encounter during equipment maintenance. In order to achieve long-term stable operation of equipment, we provide customers with the most scientific maintenance plan according to the actual situation of customers, reduce downtime and ensure the long-term operation of equipment.
Preventive Maintenance
Corrective Maintenance
Spare Parts Services
We have a complete warehouse management system and spare parts reserve, which can quickly provide spare parts when customers need them to ensure that the equipment quickly resume operation. During the normal service life of the equipment, we will provide spare parts with reliable quality and reasonable price. For equipment beyond the service period, we provide original spare parts at favorable prices to maximize the service life of the machine. In the design phase, we will advise which spare parts are critical and which spare parts are prioritized in inventory to provide more guarantee for the long-term stable operation of the customer's equipment.
Plant Upgrades & Consultations
There are many reasons why manufacturers need to upgrade or upgrade their existing plants. When they need to upgrade or update their existing operations due to obsolescence or expansion of operations, we can work with customers to help them improve their operations, customizing replacement equipment based on site conditions to get them up and running quickly.
Old equipment site
New equipment site
After sales team
We have a corresponding after-sales service team composed of professional and technical personnel, which can provide 24*7 online engineer services to ensure the technical service and technical support of the whole life cycle of our products, and reduce customers' worries about purchasing equipment.